Difficulty
Moderate
Steps
1
Time Required
In Progress
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User-Contributed Guide
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Introduction
If your HP OfficeJet Pro 9015e All-in-One Printer is not feeding paper properly or getting jammed, there are a few things you can try to fix the issue. Here are some steps you can take:
1. Check the paper quality: Ensure that you are using high-quality, compatible paper that meets the specifications of your printer. Low-quality or incompatible paper can cause paper jams or feeding issues.
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2. Check paper alignment:*** Ensure that the paper is properly aligned in the paper tray. Make sure the guides are adjusted to the correct size of paper and that the paper is stacked neatly in the tray.
3. Clean the paper feed rollers: Over time, paper feed rollers can accumulate dust and debris, causing them to slip or fail to pick up the paper. Clean the rollers with a lint-free cloth or cotton swab dipped in water.
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4. Check the paper sensor: Ensure that the paper sensor is functioning properly. The sensor is responsible for detecting when the paper is present in the printer. If the sensor is malfunctioning, it can cause paper jams or feeding issues. Check the sensor and ensure it is clean and not obstructed.
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5. Reset the printer: Try resetting the printer by turning it off, unplugging it from the power source, and waiting for a few minutes. Plug it back in and turn it on again. This can help reset the printer's settings and clear any errors.
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6. Update printer firmware: Make sure your printer's firmware is up to date. Outdated firmware can cause paper-feeding issues and slow printing. Check the HP website for any available updates for your printer model.
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7. Check for obstructions: Make sure there are no obstructions in the paper path. Remove any torn paper, bits of debris, or foreign objects from the printer.
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8. Adjust paper settings:******bold text Check the paper settings in the printer driver to ensure they match the paper type and size you are using. This can help prevent paper jams and feeding issues.
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If you have followed these steps and are still experiencing paper-feeding issues or paper jams, you may need to contact HP customer support for further assistance. You can also visit the 123 hp com printer setup website for information on printer setup and troubleshooting.
In conclusion, if your HP OfficeJet Pro 9015e All-in-One Printer is not feeding paper properly or getting jammed, you can try several steps to troubleshoot the issue. Check paper quality, alignment, and the sensor, clean the paper feed rollers, reset the printer, update printer firmware, check for obstructions, and adjust paper settings. If these steps do not resolve the issue, contact HP customer support https://123comsetup.com/or visit the 123 hp com printer setup website for further assistance.
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